Privacy policy

At Mobica.online, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase products from us.

1. Information We Collect

When you visit our website or place an order, we may collect your name, email address, phone number, billing address, shipping address, payment status, order details, and other information necessary to process your purchase.

We may also collect technical information such as your IP address, browser type, device information, and website activity through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Manage payments, returns, and refunds.
Communicate with you about your orders.
Provide customer support.
Improve our website and shopping experience.
Prevent fraud and protect our business.
Send promotional offers and updates where permitted by law.

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your information with trusted service providers, including payment processors, delivery companies, website hosting providers, and other services necessary to operate our store. We may also disclose information when required by law.

4. Cookies

Our website may use cookies to remember your preferences, maintain your shopping cart, improve website performance, and understand how visitors use our store.

You can manage cookies through your browser settings. Disabling cookies may affect certain website features.

5. Payment Security

Payments are processed through the payment methods available at checkout. Your payment information may be handled by third-party payment providers according to their own privacy and security policies.

We do not intentionally store complete payment card details on our own servers.

6. Data Protection

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no method of online transmission or electronic storage is completely secure.

7. Data Retention

We retain your personal information for as long as necessary to process orders, provide customer service, maintain business records, resolve disputes, and meet applicable legal requirements.

8. Your Rights

Depending on applicable law, you may request access to, correction of, or deletion of your personal information. You may also opt out of promotional communications at any time.

To make a privacy-related request, please contact us using the details below.

9. Third-Party Services

Our website may use third-party services or contain links to external websites. These services have their own privacy policies, and we encourage you to review them when necessary.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to use our services without appropriate consent.

11. Marketing Communications

If you subscribe to our promotional communications, we may send you product updates, special offers, and discounts. You can unsubscribe from marketing emails at any time. We may still contact you about orders, deliveries, and other essential service matters.